We want you to be satisfied with your purchase from Okaybulb. Each product is inspected prior to shipment to ensure quality. If you are not completely satisfied, we offer returns or exchanges under the conditions below.
Return Window
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You may request a return or exchange within 7 days of receiving your order.
Return Eligibility
To be eligible for a return or exchange, items must meet all of the following conditions:
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Item is in new, unused condition
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Original packaging, accessories, and components are included
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Item has not been installed, used, modified, or damaged
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Proof of purchase (order number or invoice) is provided
Return Process
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Contact us before returning any item. We will provide return authorization and instructions.
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Customers are responsible for all return shipping costs, unless the return is due to our error or defective items.
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We recommend using a trackable shipping service. The customer is responsible for the item until it is received and inspected.
Return Processing & Refunds
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Returned items will be reviewed and processed within 2–3 business days after receipt.
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Refunds will be issued to the original payment method within 5–7 business days after approval.
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Partial refunds (e.g., for missing accessories or damaged packaging) will be adjusted accordingly.
Exchanges
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If you wish to exchange an item, please follow the return process and place a new order for the desired item.
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Exchanges are subject to product availability.
Order Cancellation
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Orders may be cancelled for a full refund before shipment.
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Once an order has been shipped, it cannot be cancelled and must follow the return process.
Return Address
308 Green St,
Fruitland, MD 21826, United States
Recipient: Mr John
Phone: +1 (323) 391-7239
Customer Support
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For any questions regarding payment, shipping, returns, or exchanges, please contact our support team.
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We are available 24/7 and will respond as quickly as possible.
